At DPF Emissions, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or contacting us regarding our diesel vehicle services.

Information We Collect

We may collect and store the following information when you contact us, book a service, or use our website:

• Name and contact details
• Email address and phone number
• Vehicle registration and vehicle information
• Service and booking details
• Diagnostic information related to your vehicle
• Website usage data and cookies

How We Use Your Information

Your information is used to:

• Provide DPF cleaning, diagnostics, carbon cleaning, oil servicing, and vehicle maintenance services
• Respond to enquiries and customer support requests
• Arrange bookings and appointments
• Improve our services and website experience
• Send service updates or important information regarding your booking
• Maintain internal business records

Data Protection

We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your information is stored securely and only accessed by authorised personnel.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared where necessary to provide our services, comply with legal obligations, or protect our business rights.

Cookies

Our website may use cookies to improve website performance, analyse visitor behaviour, and enhance user experience. You can disable cookies through your browser settings if preferred.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data where applicable
• Withdraw consent for marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us directly through our website, email, or telephone support.

By using our website and services, you agree to the terms outlined in this Privacy Policy.